Coochie Island Beach Resort

Please
note that Coochie Island Resort  has a
NO REFUND policy and the following Cancellation Fees apply:

• Cancellation
  of a booking more than 30 days prior to date of arrival will incur a Fee
  of 15% of the Total Tariff.
• Cancellation
  of a booking 30 days to 8 days prior to date of arrival will incur a Fee
  of 50% of the Total Tariff.
• Cancellation
  of a booking 7 days or less prior to date of arrival will incur a Fee of
  100% of the total Tariff.
• Cancellation
  of bookings in apartments for 8 or more Guests 60 days or less prior to
  date of arrival will incur a Fee of 100% of the Total Tariff.
• A
  request to amend booking dates 7 days or less prior to date of arrival
  will result in a Cancellation and will incur a Fee of 100% of the Total
  Tariff
• Travel
  insurance is recommended for medical and cancellation coverage.
• In
  addition to any Cancellation Fee, there is a minimum Administrative Fee
  of $50 if you make changes to a booking.

Accommodation

Coochie
Island Resort is located at 10-16 Dawn Street Coochiemudlo Island

Phone
+61 0732077521Fax +61 0732070380

Email info@coochieislandresort.com.au

Website:
www.coochieislandresort.com.au

• The
  name of the person on the original booking form remains the sole contact
  and is responsible for all communications with Coochie Island Resort.
• A
  Guest Registration Form must be completed at or before check-in by the
  person who made the booking confirming agreement to allow the debiting
  of their credit card. As part of this registration, Guests are agreeing
  to allow Coochie Island Resort to debit the credit card given for
  the cost of any breaches of the Terms & Conditions outlined in this
  document.
• A
  security bond and current driver’s license can be requested for any
  booking.
• All
  bookings must be confirmed with a minimum of 50% deposit upon booking.
  We do not take tentative bookings or “hold” properties on a Guest’s behalf.
  The balance of your payment must be received at least 14 days before
  your arrival date or the booking may be cancelled by Coochie Island
  Resort with no refund of the deposit.
• Payments
  may be made using Visa, MasterCard, Money Order or direct deposit to “Coochie
  Island Resort Personal cheques will only be accepted if full payment
  is received as cleared funds at least 14 days before arrival date.
• In
  the event that Coochie Island Resort agree to accept a cash
  payment for an apartment or studio without a credit card as security, a
  $300 cash bond is required. Where this bond payment is made by cash it
  will be reimbursed to a nominated bank account within 5 working days
  from departure date.
• A
  “full house” tariff will apply for a weekend stay booked more than 21 days
  in advance where not all apartments are required.
• In
  addition to any Cancellation Fee, there is a minimum Administrative Fee
  of $50 if you make any changes to a booking.
• Coochie
  Island Resort
  has the right to refuse a booking.

Accommodation Terms of Use

To
ensure the safety of Guests and the sustainability of the property, a maximum
number of Guests are insured for each property. Events, parties and
gatherings are not permitted on the premises without prior written consent
from Coochie Island Resort and may result in your booking being
cancelled without refund.

There
is a  Minimum Stay Policy applied for all weekend bookings. Extended
Minimum Stays and altered tariffs may be applied during holidays, long
weekends and peak periods at the sole discretion of Coochie Island Resort.

• Weekend
  Nights are Thursday & Friday, Friday & Saturday or Saturday
  & Sunday. Consecutive nights from Sunday to Thursday are categorised
  as Midweek.
• Check-in
  time is 2 PM on the day of your arrival and the property must be vacated
  and keys returned to our reception by 10am on the day of your departure
  unless otherwise advised by Coochie Island Resort
• Keys
  may be collected at the reception in Aloha Restaurant after 2 PM and
  before 6 PM Monday – Thursday and Saturdays, before 7.00 PM Friday or
  before 3 PM Sundays and Public Holidays. Please contact Coochie
  Island Resort by telephone during office hours if you wish to make
  alternative arrangements for key collection.
• Changes
  to bedding configurations incur a $25 fee per bed should Guests change
  the original booking request.
• Guests
  choose their own apartment. Coochie Island Resort is not responsible if
  the style of the apartment does not meet Guest expectations. Please view
  the accommodation on www.coochieislandbeachresort.com.au  prior to booking and call our office if
  you have any queries about the property.
• In
  the event of unforeseen circumstances, Coochie Island Resort reserves
  the right to allocate your booking to a similar room style or relocate
  you to an alternative apartment of equivalent style and tariff.
• As
  all properties are privately owned, Coochie Island Resort is not
  responsible for the failure of any utilities, essential services and
  appliances. If the issue cannot be resolved, you may be required to
  relocate.
• Requests
  for assistance or maintenance may result in a minimum $50 Call out Fee
  where the Guest is at fault.
• Tariffs
  will apply for any additional Guests staying at the apartment not
  included in the original booking request. Please advise Coochie
  Island Resort and make necessary payment. If additional unpaid
  Guests are found staying in the property, your booking will be cancelled
  and you will be asked to vacate the property. NO refund will be given.
• Any
  additional cleaning incurred will be charged directly to you. Please
  leave your accommodation tidy.
• Unless
  alternative arrangements are made, keys must be returned to the Coochie
  Island Resort reception located at Aloha Restaurant. If keys are
  left at the apartment, a Collection Fee of up to $50 will apply.
• Coochie
  Island Resort
  is not responsible for the security of your belongings and encourages
  you to ensure your accommodation is secure when not occupied. Please
  note that only one set of keys will be issued per property.
• Please
  respect the privacy of our local community and the neighbours. If a
  Guest’s behaviour or noise level is unreasonable, a warning will be
  given. Further complaints or choosing to ignore this warning will result
  in the cancellation of your booking. You will be asked to vacate the
  property and NO refund will be given.
• The
  entire complex is non smoking. Failure to comply with the No Smoking
  Policy will result in a minimum $200 fine. You may also be liable for
  the tariffs of any future bookings lost as a result of your
  non-compliance.

Damaged or Missing Property

• Please
  notify Coochie Island Resort immediately of any loss or damage to
  the property, including keys. A Key Replacement Fee of $50 will be
  charged, in addition to any locksmith’s charges, to replace or change
  locks throughout the property.
• In
  the event that the property is damaged maliciously or beyond normal wear
  and tear or in the event that item(s) of property belonging to the
  property owner is/are lost or taken during the duration of your booking,
  Coochie Island Resort  reserves the right to charge repair
  and/or replacement costs to the person responsible for the booking via
  credit card details provided at the time of booking or check-in or to
  withhold the cash bond provided.

Additional Costs

• In
  the event that a property is not left in a reasonably clean, neat and
  tidy state upon departure, the Guest(s) agree(s) to an excess cleaning
  charge. For example Guests are to ensure that any excess dirt or mud is
  cleaned from floors; all dishes are to be cleaned and all items are to
  be put back in their original places; all furniture is to be returned to
  its original place; spillages are to be cleaned and any serious stains
  are reported to Coochie Island Resort.
• Please
  note that all linen is commercially laundered. Please do not put linen
  in the washing machine during your stay or prior to your departure. Towels
  supplied by the Resort are not permitted for use outside the apartment.
• Coochie
  Island Resort  reserves the right to debit your credit
  card or to request payment in full for any outstanding charges that
  apply to your booking. This includes extra cleaning, extra or excessive
  rubbish removal, additional Guests, extended stays, late check-outs,
  extra beds occupied, failing to comply with the No Smoking Policy, lost
  keys, removal of item(s) belonging to the Resort, call-outs, repairs or
  damage to a property.
• Resort grounds and gardens  – kicking of balls, climbing trees,
  use of Bikes, skateboards or scooters or anything which may damage the
  lawns  gardens are not permitted
  at the complex. c
• Due to fire safety regulations, walkways
  between apartments are to be kept clear of obstacles.
• No glass is permitted in the pool area.The
  pool is available for use between 9am and 6pm.

Consumption of Liquor

• The complex is fully licenced –
  alcohol and other beverages are available to purchase at the Aloha Restaurant
  and Sandbar Cafe by the pool, and may be taken to your apartment.
• BYO is allowed only inside the
  apartments due to strict licencing conditions. Failure to comply may result
  in a cancellation of your booking with forfeit of monies paid and maximum on
  the spot fine of $400 will apply.

It is
the responsibility of the Guest to read all Terms & Conditions prior to
making a booking.